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Distribute your brand

directly to Korea

through ECOM-US.

Distribute

your brand

directly to Korea

through ECOM-US.

ECOM-US relieves the worries
of those in charge of brand eCommerce.

ECOM-US was established on July 1, 2022, by a founder who has managed global brands’ eCommerce for over a decade.

A longstanding concern that always followed him – “Isn’t there a reliable eCommerce agency to entrust online operations?”

Through research, it was discovered that many experts in the brand eCommerce industry were also having similar concerns.

The founder decided to provide a holistic eCommerce service to let the industry experts focus on core branding while outsourcing time-consuming operations. ECOM-US is here to help the industry experts who are struggling with day-to-day online operations.

THE VALUE

1. Direct distribution – We build your brand’s flagship store using your own business license.
2. Coherent branding – We 100% adhere to brand strategies, Including image, communication, branding, and pricing policies.
3. Cost Reduction – We can significantly reduce operational costs compared to the brand managing eCommerce directly.
4. A to Z Service – We provide total support for the entire eCommerce process, from online sales management to marketing, delivery, design, and customer service.

ABOUT US

We grow the online business of our partner brands beyond borders.

SERVICES

Introducing the six main services of ECOM-US, taking charge of everything in eCommerce operation. Depending on the specific situation of each brand, you can utilize all services or select only a few.

💲Sales operations

We assist with all repetitive and time-consuming tasks in online sales operation

📢Marketing

We drive potential customers to the brand’s store through digital marketing and influencer marketing from external channels.

🔍Market investigation/analysis

Invested in sales and marketing, but if brand exposure is not as expected?

We keep track of the registered products, promotions, banners, etc.,

to ensure they are displayed as intended by our brand partners.

🎨Web design

We provide design editing for all areas,

including product detail pages, thumbnails, banners, videos, and even flagship store design,

to visually represent your brand effectively.

📦3PL fulfillment

If the delivery process is not smooth, your sales orders can be returned, and it will increase cost.

To ensure that the values your brand strives for are conveyed to customers till the moment they receive the products,

we offer in-house 3PL services.

📞Customer Service (CS)

We conduct customer service through all customer-accessible channels,

such as phone, live chat, QnA, etc., in accordance with the brand’s customer service guidelines.

Several brands are already experiencingincreased efficiency and revenue growth via ECOM-US

OUR PARTNERS

Several domestic and international brands have already chosen ECOM-US.

Grow your business
with ECOM-US.

Call: 070-4581-5068

Mail: kosaai.ahn@ecom-us.com

    Article 1 Consent to Collection of Personal Information and Collection Method

    < The name of a company or website > (“URL” hereinafter “Website”) shall establish a procedure for allowing customers to click the button “Agree” to the terms of use, collection of personal information, and details of personal information used. Customers shall be deemed to have agreed to the collection and use of their personal information by clicking the “Agree” button.

    Article 2 Personal Information Items Collected and Purpose of Using Personal Information

    “Personal Information” means information on living persons and refers to their names, resident registration numbers, or any other information that identifies such persons. (Even if such information alone cannot identify a certain person, such information that can be easily combined with other information and be used to identify such a person.)

    The Website has the following purposes for collecting and using customers’ personal information:

    Personal information of general members

    - Time of collection: Signing up for membership

    - Mandatory collection items: ID, password, e-mails, names *required to be revised*

    - Optional collection items: Profile images, date of birth, telephone number, address *required to be revised*

    - Purpose of using personal information: Signing up for membership, customer consulting for the use of services, and delivery of notices

    - Retention period: Immediately deleted upon withdrawal of membership or retained for five (5) years for purchasing members

    Order information (including members and non-members)

    - Time of collection: Upon placing orders

    - Mandatory collection items: Information of customers placing orders (name, address, telephone, and e-mail), information on recipient (name, address, telephone), payment approval information

    - Optional collection items: Delivery of messages

    - Purpose of using personal information: Payment and delivery of ordered products

    - Retention period: Retained for five (5) years

    Article 3 Collection of Personal Information via Cookies

    The Website may install and operate cookies that store and frequently retrieve customers’ information. A cookie means a small amount of text files that a website sends to users’ computer browsers (Internet Explorer, and others)

    1) Purposes of using cookies

    - Providing differentiated information, depending on individuals’ interests

    - Analyzing the access frequency or staying time of users, identifying users’ tastes and interests, and using them for target marketing and as a measure for service improvement

    - Tracing the information on items purchased and items to which users pay attention, and providing tailor-made services

    2) Operation of cookies and rejection of cookiesCookies are stored at the hard disk of users’ computers. Cookies identify users’ computers but do not personally identify users.

    In addition, customers may accept or reject all cookies, or go through checks whenever cookies are stored by changing settings on their web browser.

    However, if customers refuse to store cookies, they may not use some services that require them.

    3) Method for changing settings to reject cookies

    A. Internet Explorer

    Directly change settings by clicking Tools > Internet Options > Personal Information tab on the upper menu of a web browser

    B. Chrome

    Directly change settings by clicking Menu icon on the upper right bar of a web browser >Settings > Advanced Settings on the bottom of the screen > Contents Setting button on Personal Information section > Cookies section

    Article 6 Outsourcing of Personal Information Processing

    The Website outsources the processing of users’ personal information to outside professional organizations as follows for the smooth conduct of businesses, such as provision of better services and customers’ convenience.

    - Delivery of ordered products: OO Delivery Service *required to be revised*

    - Establishing and maintaining computer systems: Hosting companies *required to be revised*

    - Delivery tracking system service: Goodsflow Inc.

    - Payment and escrow service: PG *required to be revised*

    - Self-authentication, i-PIN service: Dream Security Inc.

    ※ The information shared with outsourcing companies shall be limited to the minimum information required to fulfill the original purpose of outsourcing. In addition, optional personal information is provided for outsourcing companies at the request of customers for services.

    ※ The list of outsourcing companies may be subject to change, depending on changed services and contractual periods. Any change in this list shall be announced in advance via notices. Customers participating in short-term events shall be individually notified of such events.

    Article 7 Access and Modification of Personal Information

    1) Customers may access or modify their personal information registered at the Website at any time. Customers may click the Change Members’ Information menu and directly access or modify their personal information. They may also request for such access or modification by sending e-mails or written requests to a chief privacy officer or a personal information handling employee at the Website. Then, the Website shall take relevant measures without any delay.

    2) If customers demand the correction of any errors in their personal information, such personal information shall be neither used nor provided by the Website until such errors have been corrected.

    3) If incorrect personal information has been already provided for any third party, then the Website shall immediately notify such third party of the result of correction of this information and have this third party also modify the information.

    Article 8 Withdrawal of Consent to Collection, Use, and Provision of Personal Information

    1) Customers may withdraw their consent to the collection, use, and provision of their personal information that is made available when signing up for membership at any time. They may do so by clicking Withdrawal of Consent (Membership) in the Personal Information Management Menu on the initial landing page of the Website. They may also do so by contacting the chief privacy officer of the Website in writing, by telephone, or through e-mail. Then, the Website shall immediately take necessary measures, such as deletion of personal information. The Website shall immediately notify customers of such measures, including withdrawal of consent and destruction of personal information.

    2) The Website shall take necessary measures to ensure that customers withdraw their consent (membership) to the collection of their information through an easier method than what they used to give their consent to the method of collecting personal information.

    Article 9 Measures for Ensuring the Security of Personal Information

    The Website shall take technological/administrative/physical measures required for ensuring the security of personal information in accordance with Article 29 of the Personal Information Protection Act.

    1. Encryption of personal information

    Users’ personal information, including passwords, is stored and managed and is only known to the users who own that information. Important data is secured with separate features, such as the encryption and locking of files and transmitted data.

    2. Technological measures against hacking

    The Website shall install, regularly update, and check security porgrams to ensure that personal information is not leaked and damaged due to hacking or computer viruses. It shall also install systems in areas to which access from the outside is controlled, as well as technologically/physically inspect and block such areas.

    Article 10 Protection of Personal Information of Children under Fourteen Years of Age

    The Website deems the protection of children’s personal information in online environments to be also important. It does not allow children under fourteen years of age who require the consent of their legal counsel to apply for membership. If such childern sign up for the Website or provide their personal information due to the theft of their names and information or abuse of systems, then their legal counsels may exercise all rights.

    Article 11 Chief Privacy Officer

    The Website appoints the following chief privacy officer who is responsible for the handling of personal information and the handling of customers’ complaints regarding personal information and damage reliefs.

    ▶ Chief Privacy Officer

    - Name: *required to be revised”

    - Title: *required to be revised”

    - Job grade: *required to be revised”

    - Contact point: *required to be revised”

    Article 12 Modification of the Guideline on Personal Information Processing

    This guideline on personal information processing shall take effect on its effective date. Any addition of change under statutes and this guideline, and deletion and correction of anything in this guideline shall be announced via notices seven (7) days prior to the effectuation of such addition, deletion, or correction.


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    ECOM-US LLC

    CEO Kosaai Ahn

    Address Gwangmyeong ㅣChina Shenzhen

    Mail kosaai.ahn@ecom-us.com

    Phone 070-4581-5068

    Copyright ⓒ 2024 ECOM-US All Rights Reserved